Urban Commuter E-Bike A7 Pro - 500w / 48v 15ah

ADDRESSES TO WHICH WE SHIP

Currently, we only provide FREE shipping to the lower 48 states in the US. Currently, we cannot ship to Hawaii, Puerto Rico, and Alaska. And we DO NOT ship to PO BOXES or APO.

SHIPPING TIME

In-stock orders typically ship the next business day, unless otherwise noted on the product page. In the rare cases, there may be a slight delay in shipment and you do not receive your order within 14 business days, feel free to contact us at support@himiwaybike.com.

For pre-orders/backorders, please refer to the shipping date on the product page.

SHIPPING COST
All orders come with free shipping.

SHIPPING CARRIERS
UPS/FedEx

RESTOCKING FEE

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the ebike cost will be charged as a cancellation fee.

The customer is also responsible for the return shipping cost of $150. Himiway will provide a return shipping label, and the designated carrier will collect the return package.

Approved returns of defective items within 15 days of receipt are exempt from the restocking fee. Our Customer Service team must be notified as early as possible about this.

Please Note: We do not accept returns for accessories that are not quality problems.

ORDER TRACKING

You can track your order and shipping & handling information on your account if you have registered one on himiway.com. If you haven't registered on our site,

you can also track your order here with your order number. For more shipping information, send an email to support@himiwaybike.com. We will get back to you in 24 hours.

If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days.

Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.

BEFORE SHIPMENT:

Free of charge. Please Submit a ticket, and our customer service team will contact you within 24 hours.

AFTER SHIPMENT: To request an order cancellation after it has been shipped, the customer needs to pay a 10% processing fee. The customer is also responsible for the return shipping cost of $150. Himiway will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

Before ShippingFree of charge. Please contact support@himiwaybike.com to continue this process.

Shipped but not receivedPlease contact support@himiwaybike.com to continue this process but we cannot guarantee that order modifications will be successful.

Delivered
Please refer to the return policy to start a return and exchange if you prefer exchanging after the ebike has been delivered. Customers are responsible for the return shipping cost of $150 per ebike. You will be charged up to a 10% restocking fee (withheld from the refund). Please contact support@himiwaybike.com to continue this process.

For product defects: Himiway will do its best to service you and provide tech support to fix simple issues. Himiway will also provide the replacement parts necessary and cover the entire repair fee associated with the damages.

For shipping damages: Himiway will do its best to service you and provide all the parts necessary and cover the service costs.

Free replacement and return: Customers can reject a package due to shipping damage (functionally affecting use) or contact customer service for missing and critically damaged parts or other quality-related issues. Our customer service team will help to arrange the free replacement and return.

To better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence.
*Definition of critically damaged items: the main structure of the product is deformed and affects its normal functions in any form.

For complete return details click here