We'll show you your current delivery options at checkout. Subject to the time of your order and where you want delivery, these options will include:

FREE standard delivery within Mainland US (3-7 working days). There is an additional $500USD shipping fee per bike shipped to Hawaii, Puerto Rico or Alaska, and an additional $99 USD shipping fee per accessory shipped to Hawaii or Alaska.

The pre-sale products will be processed asap during the estimated time span.

Please note: if we're out of stock of an item but getting more in, we indicate on the product page how soon we can dispatch for delivery to you. In this case please go ahead and order, we'll contact you later to confirm an exact delivery date.

Where do you deliver to?

At present, we can deliver orders exclusively to Mainland US. Unfortunately, we're unable to deliver to FPO/APO addresses and PO boxes at this time.

Delivery Times

The expected delivery day for your order will be communicated to you on the product page after entering your post code. This will then be confirmed at checkout and in your confirmation email. Please allow 3-5 working days for your delivery.

Please provide a valid mobile phone number and or email during checkout process we can notify you of your delivery status.

If there is important information missing from a delivery address, such as house number or post code and we haven't sent your tracking number, we can make this amendment free of charge.

If we are not able to directly amend the address, we are able to pass this information to the courier prior to them delivering your order. A $20USD fee will apply when the amendment is successful.

If the order has been delivered to the original address successfully, a $150USD fee will incur for amendments.

There may have 1% rate that the products are broken during shipping. If that happens, please contact our customer service immediately.

You can check your order even if you aren't a registered Magicycle user. You just need your email and order number.

We are doing all we can to ensure you delivery and collections are available/delivered on time. If you have any queries or concerns about your delivery, please contact support@magicyclebike.com. All queries will be responded back within 24 hours. Thank you for your support.

Like it and keep it or return it within 15 days (7 days for Accessories)!

We're sure that you'll love your Magicycle e-bike or accessories but in case you change your mind we're pleased to offer a return service within 15 days from the receipt, and 7 days for Accessories.

The return must meet the return terms listed in the following.

We suggest that you keep the original package intact for a smooth return process.

Simply contact support@magicyclebike.com, and one of our friendly colleagues will be happy to process the return case for you. Terms & conditions apply.

You may cancel an order by contacting us via email or telephone, per the “Contact Us” section below. Cancellation is not valid until you receive a confirmation from our support team.

We always trying to fulfill the orders for our customers as quickly as possible, so we cannot guarantee that every cancel request can be done. We will try our best to hold or recall the shipment for you. But please kindly be aware that there is a possibility of failing. If we hold the shipment successfully, we will help cancel the order as per the customer's request.

*Notice:

1) No processing fee will be charged if the shipment has not been processed.

2) A tracking number for a shipment indicates the products were packed and prepared to be picked up by the carrier. In this circumstance, we can not deal with a cancellation request.

3) A 5% processing fee will be charged if you file a cancellation request after 12 hours after you placed the order, even if the tracking number is not available. Please kindly understand that we have our employees packaging the shipment immediately once they get the order in the system. So the processing fee is charged for their labor.

1) Please refer to our cancellation policy to modify an order before the products were shipped.

2) We cannot modify an order after the customer has received it. The customer can place a new order and return the products in the original order by contacting our customer service in advance. All return requests must follow our return policy and receive a pre-approval notice from our customer service team in the email.

3) If you want to change to another bike model after you received the first bike, you will be required to pay for the round trip costs of $400 USD. Magicycle will provide a return shipping label, and the designated transport company will collect the return package. The replacement bike will be shipped after the returned bike arrives in the Magicycle warehouse.

arranged by the customer.rt@magicyclebike.com to return.