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Velotric Official Dealer

Buying more than one? Message me first for special savings!

 

Our Story

We are Velotric, led by hardware co-founder of Lime, Adam Zhang.  

Our team members are the brilliant minds from iconic brands such as Lime, Giant, Specialized and Decathlon.

We believe ebikes should be elegant, stylish, high performance, reliable, safe, and affordable. We have a vision of a simpler and more expressive ebike experience for riders who want to feel the exhilaration of the open road without any stress or anxiety. 

Our team has worked tirelessly on our design and listened to every piece of user feedback to bring you our flagship model, the Velotric Discover 1 –  ebike with great style, comfort, and engineering reliability. Velotric is the first ebike that is simple to use, comfortable to ride, excellent in performance, reliable in quality, and superior in style and fashion.

Velotric Discover 3 E-Bike - 750w / 48v / 15.2ah

Cherry Crimson Red - 26" Step-Thru - $1,899.00

 

General Info

Model Name Velotric Discover 3 Colors Emerald Green, Lemans Blue, Cherry Crimson, Stone Gray, Mint Frame Step-Through Only

Size Guide

Bike Size Regular/Large User Height Range R: 5'2'' ~ 5'11''    L: 5'9'' ~ 6'7'' (With Suspension Seat post)
R: 4'11'' ~ 5'9''    L: 5'6'' ~ 6'4'' (Without Suspension Seat post)

Electronics

Motor Hub 48V, 750W, 1100W (Peak Power), 75Nm Battery 48V, 15.2Ah (730Wh), IPX7, UL 2271 Certified Cell Samsung/LG 21700 cell, UL 2580 Certified Charger 48V, 3A Fast Charger Display 3.5" Full color, High brightness, Bluetooth, NFC, Adjustable Angle Sensor Swap ™ Torque and Cadence USB Port USB Type-C phone charge Throttle Assist Trigger-control, removable Pedal Assist Modes 5 Riding Modes / Ride Tuning Rear Light Braking indicator, turn signal, steady/flash, integrated with rear rack Front Light 500 LM high-output integrated LED, adjustable angle Water Resistant IPX6 (Whole Bike) App & Apple Find My ™ APP OTA, Apple Find My & Android Find Hub, NFC Card Unlock

Frameset

Frame Triple-Butted Aluminum Alloy Fork Air suspension, 80mm travel with lock-out

Speed & Range

*A 187-lb rider using Eco mode on flat roads.

Max Speed (Default) 20 MPH Max Speed Adjustable Range 12 ~ 28 MPH Class 1 / 2 / 3 Throttle Range 65 Miles Pedal Assist Range 80 Miles

Brake

Brake Tektro Hydraulic Disc Brake Rotors 180mm front / 180mm rear Brake Levers Aluminum Alloy, with power cutoff

Weight & Load

Bike Weight 61 Lbs Max Bike Load 440 Lbs Rear Rack Load Capacity 66 Lbs

Cockpit

Handlebar Aluminum Alloy, Ф31.8mm, 680mm (R) / 700mm (L) Grips Durable ergonomic grips, lockable Stem Adjustable, Aluminum Alloy, Ф31.8mm, 60mm length Saddle VELOTRIC comfort ergonomic seat post Aluminum Alloy, Ф30.9mm, suspension Clamp Aluminum Alloy, quick release

Wheel

Rims Aluminum Alloy Front Hub NOVATEC Aluminum Alloy, 15x110mm thru-axle Tire KENDA 27.5x2.4" E-Bike puncture-resistant tires

Supports

Fenders Aluminum Alloy, front and rear full coverage Rear Rack MIK HD compatible alloy Pedals Plastic Kickstand Aluminum Alloy, included, rear mount

Certification

UL Certification UL 2849 & UL 2271ISO Standard ISO 4210

Drivetrain

Chainrings 46T narrow-wide chainring Crankset Aluminum Alloy, 170mm Freewheel 8-speed, 11-40T Chain KMC 8-speed Rear Derailleur SHIMANO 8-speed Shift Lever SHIMANO 8-speed 

Buy Here 26" Step-Thru $1,899.00

Lemans Blue - 26" Step-Thru

Sale price $1,899.00

Buy here - 26" Step-Thru

Stone Gray - 26" Step-Thru

Sale price $1,899.00

Buy here - 26" Step- Thru

Mint Green - 26" Step-Thru

Sale price $1,899.00

Buy here - 26" Step-Thru

Velotric Tempo E-Bike - 350w / 36v / 10.14ah

Lightning Silver - 26" Step-Over - $1,399.00

 

General Info

Model Name Velotric Tempo E-Bike Colors HS: Lightning Silver, Forest Evergreen
MS: Sunset Tangerine, Forest Evergreen Frame High-Step & Mid-Step

Size Guide

Bike Size Regular/Large User Height Range MS/R: 4'10'' ~ 5'5''
MS/L: 5'3'' ~ 5'11''
HS/R: 4'11'' ~ 5'8''
HS/L:5'6'' ~ 6'4''

Electronics

Motor Hub36V, 350W, 650W (Peak Power), 45Nm Battery 36V, 10.14Ah (374Wh), IPX7, UL 2271 Certified Cell Samsung/LG 21700 cell, UL 2580 Certified Charger 36V, 2A Fast Charger Display 2.0" Left-mounted Full-color Display with High Brightness, Bluetooth, NFC Sensor Swap ™ Torque and Cadence USB Port USB Type-C phone charge Throttle Assist Trigger-control, removable Pedal Assist Modes4 Riding Modes + Pulse Mode / Ride Tuning Rear Light Brake highlight, turn signal Front Light 500 LM high-output integrated LED, adjustable angle Water Resistant IPX6 App & Apple Find My ™ App OTA, Apple Find My & Android Find Hub, NFC Card Unlock

Frameset

Frame 6061 Triple-Butted Aluminum Alloy Fork 6061 Aluminum Alloy, Internal Brake Routing, 12x100mm Thru-axle

Speed & Range

*A 187-lb rider using Eco mode on flat roads.

Max Speed (Default) 20 MPH Max Speed Adjustable Range 12 ~ 28 MPH Class 1 / 2 / 3 Throttle Range 40 Miles Pedal Assist Range 60 Miles

Brake

Brake SHIMANO Hydraulic Disc Brake Rotors180mm front / 180mm rear Brake Levers Aluminum Alloy, with power cutoff

Weight & Load

Bike Weight39 LbsMax Bike Load330 Lbs Rear Rack Load Capacity N/A

Cockpit

Handlebar Aluminum Alloy, Ф31.8mm, 660mm Grips Durable ergonomic grips, lockable Stem Adjustable, Aluminum Alloy, Ф31.8mm, 60mm length Saddle VELOTRIC ergonomic Seat post Aluminum Alloy, Ф30.9mm, 350mm Clamp Aluminum Alloy, quick release

Wheel

Rims Aluminum Alloy Front Hub NOVATEC Aluminum Alloy, 12x100mm thru-axle Tire KENDA 700×42c E-Bike puncture-resistant gravel tires

Supports

Fenders N/A Rear Rack N/A Pedals Plastic Kickstand Aluminum Alloy, included, rear mount

Certification

UL Certification UL 2849 & UL 2271ISO Standard ISO 4210

Drivetrain

Chainrings 46T narrow-wide chainring Crankset Aluminum Alloy, 170mm Freewheel 8-speed, 11-40T Chain KMC 8-speed Rear Derailleur SHIMANO 8-speed Shift Lever SHIMANO 8-speed 

Buy Here 26" Step-Over $1,399.00

Forest Evergreen - 26" Step-Over

Sale price $1,399.00

Buy here - 26" Step-Over

Forest Evergreen - 26" Step-Thru

Sale price $1,399.00

Buy here - 26" Step- Thru

Mint Green - 26" Step-Thru

Sale price $1,399.00

Buy here - 26" Step-Thru

Velotric Summit 2 E-Bike - 750w / 48v / 16.7ah

Galaxy Purple - 26" Step-Over - $1,999.00

  

General Info

Model Name Summit 2 Colors Galaxy Purple, Ocean Blue, Glacial Silver Frame Step-Over

Size Guide

Bike Size Regular / Large User Height Range Regular: 5'2'' ~ 5'10''
Large: 5'7'' ~ 6'5''

Electronics

Motor Hub 48V, 750W (1300W Peak Power), 100Nm Battery 48V, 16.7Ah (801.6Wh), IPX7, Certificated by UL2271 Cell Samsung/LG 21700 cell, Certificated by UL2580 Charger 48V, 3A Fast Charger Display 2.0" Left-mounted Full-color Display with High Brightness, Bluetooth, NFC Sensor Swap ™ Torque and Cadence Sensor USB Port USB Type-C phone Charge Throttle Assist Trigger-control, Removable Pedal Assist Modes 4 Riding Modes + Pulse Mode / Ride Tuning Rear Light Brake highlight, Turn Signal Front Light 500LM High-output Integrated LED, Adjustable Angle Water Resistant IPX6 App & Apple Find My ™ Apple Find My & Android Find Hub, NFC Card Unlock

Frameset

Frame Triple-Butted Aluminum Alloy Fork RST Air Suspension 120mm Travel with Lock-out, Rebound Adjustable

Speed & Range

*A 187-lb rider using Eco mode on flat roads.

Max Speed (Default) 20MPH Max Speed Adjustable Range 12~28MPH Class 1/2/3 Throttle Range 70Miles Pedal Assist Range 95Miles

Brake

Brake SHIMANO MT200 Hydraulic Disc Brake Rotors180mm Front and Rear Brake Levers Aluminum Alloy, with Power Cutoff

Weight & Load

Bike Weight 57 lbs Max Bike Load 440 lbs Rear Rack Load Capacity Optional

Cockpit

Handlebar Aluminum Alloy, Φ31.8mm, 740mm Grips Durable Ergonomic Grips, Lockable Stem Adjustable, Aluminum Alloy, Φ31.8mm, 60mm Length Saddle VELOTRIC Ergonomic Seat Seat post Aluminum Alloy, Φ31.6mm, 350mm Clamp Aluminum Alloy, Quick Release

Wheel

Rims Double-wall Aluminum Alloy Front Hub NOVATEC Aluminum Alloy, 15x110mm Thru-axle Tire Kenda 27.5x2.4" MTB Puncture Resistant Tires

Supports

Fenders Plastic, Front and Rear Full Coverage Rear Rack Optional Pedals Plastic Kickstand Aluminum Alloy, Included, Rear Mount

Certification

UL Certification UL2849 & UL2271 ISO Standard ISO 4210

Drive train

Chainrings BCD 104, 40T Narrow-Wide Chainring Crankset Aluminum Alloy, 165mm Cassette 9-speed, 11-46T Chain KMC XGlide 9-speed Rear Derailleur SHIMANO Cues, 9-speed Shift Lever SHIMANO Cues, 9-speed 

Buy Here 26" Step-Over $1,999.00

Ocean Blue - 26" Step- Over

Sale price $1,999.00

Buy here - 26" Step-Over

Glacial Silver - 26" Step-Over

Sale price $1,999.00

Buy here - 26" Step- Over

Velotric Fold 1 Plus E-Bike - 750w / 48v / 13ah

Mango - 20" Step-Thru - $1,399.00

 

General Info

Model Name Velotric Fold 1 Plus Colors Electric Blue, Mango, Stone Gray, Pearl White Frame Step-Through Only

Size Guide

Bike Size One Size User Height Range 4'9'' ~ 6'5'' Folded Size 37.8" L x 19.7" W x 33.5" H

Electronics

Motor Hub 750W, 75Nm Torque Battery 48V, 13Ah (608Wh), IPX7 & UL 2271 Certified Cell18650 cell, UL 2580 Certified Charger 48V, 2.0A Fast Charger Display 3.5" Full color, High brightness, Bluetooth Sensor Swap ™️ Torque/Cadence USB Port USB Type-C phone charge Throttle Assist Trigger-control, removable Pedal Assist Modes3 Modes x 5 PAS Levels Rear Light Brake highlight, turn signal Front Light 12V/5W 130 Lux high-output integrated LED Water Resistant IPX6 (Whole Bike) App & Apple Find My ™ APP OTA & Find My

Frameset

Frame Aluminum Alloy Fork 60mm Hydraulic Suspension travel with Lock-out

Speed & Range

*A 187-lb rider using PAS 1 in Eco mode on flat roads.

Max Speed (Default) 20 MPH Max Speed Adjustable Range 12~28 MPH Class 1/2/3 Throttle Range 45 Miles Pedal Assist Range 68 Miles

Brake

Brake Hydraulic Disc Brake Rotors180mm front and rear Brake Levers Aluminum Alloy, with power cutoff

Weight & Load

*The bike weight does not include fenders, kickstands, and pedals.

Bike Weight 63 Lbs Max Bike Load 450 Lbs Rear Rack Load Capacity120 Lbs

Cockpit

Handlebar Aluminum Alloy, Φ25.4mm, 660mm Grips Durable ergonomic grips, lockable Stem Adjustable, Aluminum Alloy Saddle Velotric Comfortable & Ergonomic Seat Seatpost Aluminum Alloy, φ30.9mm, 350mm Clamp Aluminum Alloy, quick release

Wheel

Rims Double-wall Aluminum Alloy Front Hub Aluminum Alloy, nuttedTire20x3.0" E-Bike puncture-resistant tires

Supports

Fenders Steel, front and rear full coverage Rear Rack Aluminum Alloy, integrated with frame  Pedals Plastic, foldable Kickstand Aluminum Alloy, included, rear mount

Certification

UL Certification UL 2849 & UL 2271 ISO Standard ISO 4210

Drivetrain

Chainrings 52T Crankset Aluminum Alloy, 170mm Freewheel 7 - speed Chain 7 - speed Rear Derailleur SHIMANO 7 - speed Shift Lever SHIMANO 7-speed 

Buy Here 26" Step-Thru $1,399.00

Stone Gray - 20" Step-Thru

Sale price $1,399.00

Buy here - 20" Step-Thru

Violet Haze - 20" Step-Thru

Sale price $1,399.00

Buy here - 20" Step- Thru

Electric Blue - 20" Step-Thru

Sale price $1,399.00

Buy here - 20" Step- Thru

Pearl White - 20" Step-Thru

Sale price $1,399.00

Buy here - 20" Step-Thru

Velotric GoMad E-Bike - 750w / 48v / 16.7ah

Sage - 20" Step-Thru - $1,899.00

  

General Info

Model Name Velotric GoMad Colors New Dark Amber, Obsidian, Sage Frame Triple-Butted Aluminum Alloy

Size Guide

Bike Size One Size User Height Range 5'0'' ~ 6'3''

Electronics

Motor Hub 48V, 750W (1300W Peak Power), 85Nm Battery 48V, 16.7Ah (801.6Wh), IPX7, UL2271 Certified Cell Samsung/LG 21700 cell, UL2580 Certified Charger 48V, 3A Fast Charger Display 3.5" Full Color, High Brightness, Bluetooth, NFC, Adjustable Angle Sensor Torque and Cadence Sensor USB Port USB Type-C Phone Charge Throttle Assist Trigger-control, Removable Pedal Assist Modes5 Riding Modes + Stealth Mode / Ride Tuning Walk Mode2.9MPH / Walk & Hold Rear Light Braking Indicator, Turn Signal, Rear Light Steady/Flash, Integrated with Rear Rack Front Light 500 LM High-output Integrated LED, Adjustable Angle Water Resistant IPX6 App App OTA Anti-theft Apple Find My & Android Find Hub, NFC Card Unlock

Frameset

Frame Triple-Butted Aluminum Alloy Fork RST Hydraulic Suspension 100mm Travel with Lock-out, 36mm Inner Tube

Speed & Range

*A 187-lb rider using Eco mode on flat roads.

Max Speed (Default) 20 MPH Max Speed Adjustable Range12~28 MPH Class 1/2/3 Throttle Range 50 Miles Pedal Assist Range 75 Miles

Brake

Brake Tektro Hydraulic Disc Brake Rotors 203mm Front / 180mm Rear Brake Levers Aluminum Alloy, with Power Cutoff

Weight & Load

Bike Weight 77 lbs Max Bike Load 500 lbs Rear Rack Load Capacity 176 lbs

Cockpit

Handlebar BMX Style, 31.8mm Bar Clamp, 700mm Grips Durable Ergonomic Grips, Lockable Stem Quill Stem, 31.8mm Clamp, 30mm Length, 140mm Vertical Adjustment Range Saddle VELOTRIC Comfort Ergonomic Seat Seatpost Aluminum Alloy, Φ30.9mm Clamp Aluminum Alloy, Quick Release

Wheel

Rims Aluminum Alloy Front Hub NOVATEC Aluminum Alloy, 15x135mm Thru-axle Tire KENDA 20x4.0" E-Bike Puncture Resistant Tires

Supports

Fenders Plastic, Front and Rear Full Coverage Rear Rack MIK HD Compatible, Integrated with Frame Rear Rack Bag Included as Standard Equipment Pedals Plastic Kickstand Aluminum Alloy, Included, Rear Mount

Certification

UL Certification UL 2849 & UL 2271 ISO Standard ISO 4210

Drivetrain

Chainrings 52T Narrow-Wide Chainring Crankset Aluminum Alloy, 165mm Freewheel 8-speed, 11-34T Chain KMC 8-speed Rear Derailleur SHIMANO 8-speed Shift Lever SHIMANO 8-speed 


Buy Here 20" Step-Thru $1,899.00

Obsidian - 20" Step-Thru

Sale price $1,899.00

Buy here - 20" Step-Thru

Dark Amber - 20" Step-Thru

Sale price $1,899.00

Buy here - 20" Step- Thru

Velotric Nomad 2X E-Bike - 750w / 48 / 16.7ah

Fig - 26" Step-Thru - $2,299.00

 

General Info

Model Name Velotric Nomad 2X Colors Obsidian, Royal Blue, Fig, Sage, Multi-Terrain Camo Frame High-Step, Step-Through

Size Guide

Bike Size Regular (Step-Through); Large (High-Step) User Height Range Regular: 4'11'' ~ 5'10''; Large: 5'10'' ~ 6'5''

Electronics

Motor 750W,105Nm Torque Battery Removable, 48V, 16.7Ah (801.6Wh), IPX7 & UL 2271 Certified Cell Samsung/LG 21700 cell, Certificated by UL2580 Display3.5" Full color, High brightness, Adjustable angle Sensor Swap ™ Torque/Cadence USB Port USB Type-C phone charge Throttle Assist Trigger-control, removable Pedal Assist Modes 3 Riding Modes x 5 PAS Levels Front Light sensing 130 Lux / 500 LM high-output integrated LED Water Resistant IPX6 (Whole Bike) App & Apple Find My ™ APP OTA & Find My

Frameset

Frame Triple-Butted Aluminum Alloy, Rear Wheel 80mm Travel Front Fork Air suspension 120mm travel with Lock-out, Nutted, Rebound adjustable Rear Shock DNM 38mm Air suspension, 80mm wheel travel

Speed & Range

*A 187-lb rider using PAS 1 in Eco mode on flat roads.

Max Speed 12~28 MPH; 20 MPH (Default) Class1/2/3 Throttle Range 50 Miles Pedal Assist Range75 Miles

Brake

Brake Tektro Hydraulic Disc Brake Rotors 203mm Front / 180mm Rear

Drivetrain

Chainrings 48T Crankset Aluminum Alloy, 170mm Freewheel 11-40T Rear Derailleur SHIMANO 8-speed Shift Lever SHIMANO 8-speed

Weight & Load

Bike Weight 80 Lbs Max Bike Load 560 Lbs Rear Rack Load Capacity120 Lbs Towing Capacity1000 Lbs

Cockpit

Handlebar Aluminum Alloy, Ф31.8mm, 700mm Grips Durable ergonomic grips, lockable Stem Adjustable, Aluminum Alloy, ф31.8mm, 60mm (ST) / 90mm (HS) Saddle Velotric Comfortable & Ergonomic Seat

Wheel

Rims Aluminum Alloy Front Hub Aluminum Alloy, nutted Tire KENDA 26x4.0" E-Bike puncture resistant tires

Supports

Fenders Front and rear full coverage Rear Rack Aluminum Alloy, MIK HD Pedals Plastic Kickstand Aluminum Alloy, included, rear mount

Certification

UL Certification UL 2849 & UL 2271ISO Standard ISO 4210 

Buy Here 26" Step-Thru $2,299.00

Multi-Terrain Camo - 26" Step-Thru

Sale price $2,299.00

Buy here - 26" Step-Thru

Sage - 26" Step-Thru

Sale price $2,299.00

Buy here - 26" Step- Thru

Multi-Terrain Camo - 26" Step- Over

Sale price $2,299.00

Buy here - 26" Step- Over

Royal Blue - 26" Step-Over

Sale price $2,299.00

Buy here - 26" Step- Over

Obsidian - 26" Step-Over

Sale price $2,299.00

Buy here - 26" Step- Over

Velotric Discover M E-Bike - 750w / 48v / 16.7ah

Platinum Silver - 26" Step-Thru - $2,399.00

 

General Info

Model Name Velotric Discover M Colors Platinum Sliver, Olivine Green Frame Step-Through Only

Size Guide

Bike Size Regular / Large User Height Range R: 5'2'' ~ 5'11''    L: 5'9'' ~ 6'7'' (With Suspension Seatpost)
R: 4'11'' ~ 5'9''    L: 5'6'' ~ 6'4'' (Without Suspension Seatpost)

Electronics

Motor Hub 48V, 500W, 960W (Peak Power), 100Nm Battery 48V, 16.7Ah (801.6Wh), IPX7, UL 2271 Certified Cell Samsung/LG 21700 cell, UL 2580 Certified Charger 48V, 3A Fast Charger Display 3.5" Full color, High brightness, Bluetooth, NFC, Adjustable Angle Sensor Swap ™ Torque and Cadence USB Port USB Type-C phone charge Throttle Assist Trigger-control, removable Pedal Assist Modes 4 Riding Modes + Auto Mode / Ride Tuning Rear Light Braking indicator, turn signal, steady/flash, integrated with rear rack Front Light500 LM high-output integrated LED, adjustable angle Water Resistant IPX6 (Whole Bike) App & Apple Find My ™ App OTA, Apple Find My & Android Find Hub, NFC Card Unlock

Frameset

Frame Triple-Butted Aluminum Alloy Fork air suspension, 80mm travel with lock-out

Speed & Range

*A 187-lb rider using Eco mode on flat roads.

Max Speed (Default) 20 MPH Max Speed Adjustable Range 12 ~ 28 MPH Class 1 / 2 / 3 Throttle Range 70 Miles Pedal Assist Range 95 Miles

Brake

Brake Tektro Hydraulic Disc Brake Rotors180mm front / 180mm rear Brake Levers Aluminum Alloy, with power cutoff

Weight & Load

Bike Weight 60 Lbs Max Bike Load 440 Lbs Rear Rack Load Capacity 66 Lbs

Cockpit

Handlebar Aluminum Alloy, Ф31.8mm, 680mm (R) / 700mm (L) Grips Durable ergonomic grips, lockable Stem Adjustable, Aluminum Alloy, Ф31.8mm, 60mm length Saddle VELOTRIC comfort ergonomic seat Seatpost Aluminum Alloy, Ф30.9mm, suspension Clamp Aluminum Alloy, quick release

Wheel

Rims Aluminum Alloy Front Hub NOVATEC Aluminum Alloy, 15x110mm thru-axle Tire KENDA 27.5x2.4" E-Bike puncture-resistant tires

Supports

Fenders Aluminum Alloy, front and rear full coverage Rear Rack MIK HD compatible alloy Pedals Plastic Kickstand Aluminum Alloy, included, rear mount

Certification

UL Certification UL 2849 & UL 2271 ISO Standard ISO 4210

Drivetrain

Chainrings 46T narrow-wide chainring Crankset Aluminum Alloy, 170mm Cassette 9-speed, 11-46T Chain KMC eGlide 9-speed Rear Derailleur SHIMANO Cues, 9-speed Shift Lever SHIMANO Cues, 9-speed 

Buy Here 26" Step-Thru $2,399.00

Olivine Green - 26" Step-Thru

Sale price $2,399.00

Buy here - 26" Step-Thru

Platinum Silver - 26" Step-Thru

Sale price $2,399.00

Buy here - 26" Step-Thru

Velotric Discover 2 E-Bike - 750w / 48v / 705.6Wh

Mint Green - 26" Step-Thru - $1,399.00

 

General Info

Model Name Velotric Discover 2 Colors Pine Green, Stone Gray, Mint, Cherry Crimson Frame Triple-Butted Aluminum Alloy

Size Guide

Bike Size Regular / Large User Height Range Regular: 4'11'' ~ 5'9''
Large: 5'6'' ~ 6'4''

Electronics

Motor 48V, 750W, 75Nm Battery 48V, 705.6Wh, IPX7, UL 2271 Certified Cell 21700 cells, UL 2580 Certified Charger 48V, 3A Fast Charger Sensor Torque/Cadence Sensor Display 3.5" Full color, high brightness, Bluetooth, adjustable angle USB Port USB Type-C phone charge Security Apple Find My ™ Throttle Trigger-control, removable Pedal Assist3 Riding Modes × 5 PAS Levels Walk Mode 2.9 MPH Front Light sensing 130Lux high-output integrated LED, adjustable angle Rear Light Braking indicator, turn signal, steady/flash modes, integrated with rear rack Water Resistant IPX6

Frameset

Frame Triple-Butted Aluminum Alloy Fork Hydraulic suspension, 80mm travel with lock-out, 15×110mm thru-axle

Speed & Range

*A 187-lb rider using PAS 1 in Eco mode on flat roads.

Max Speed (Default) 20 MPH Max Speed Adjustable Range12 ~ 28 MPH Class1 / 2 / 3 Throttle Range 60 Miles Pedal Assist Range 75 Miles

Brake

Brake Tektro Hydraulic Disc Brake Rotors180mm front and rear Brake Levers Aluminum Alloy, with power cutoff

Weight & Load

Bike Weight 63 lbs Max Bike Load 440 lbs Rear Rack Load Capacity 66 lbs

Cockpit

Handlebar Aluminum Alloy, Φ31.8mm, 680mm (R) / 700mm (L) Grips Durable ergonomic grips, lockable Stem Adjustable, Aluminum Alloy, Φ31.8mm, 90mm Saddle VELOTRIC urban comfort ergonomic seat Seatpost Aluminum Alloy, Φ30.9mm, 350mm Clamp Aluminum Alloy, quick release

Wheel

Rims Double-wall Aluminum Alloy Front Hub NOVATEC Aluminum Alloy, 15×110mm thru-axle Tire Kenda 27.5×2.4" E-Bike puncture-resistant tires

Supports

Fenders Aluminum Alloy, front and rear full coverage Rear Rack Aluminum Alloy, MIK HD system Pedals Plastic Kickstand Aluminum Alloy, included, rear mount

Certification

UL Certification UL 2849 ISO Standard ISO 4210

Drivetrain

Chainrings 46T, narrow-wide chainring Crankset Aluminum Alloy, 170mm Freewheel 8-speed, 11–32TChain KMC 8-speed Rear Derailleur SHIMANO 8-speed Shift Lever SHIMANO 8-speed  

Buy Here 26" Step-Thru $1,399.00

Cherry Crimson - 26" Step-Thru

Sale price $1,399.00

Buy here - 26" Step-Thru

Pine Green - 26" Step-Thru

Sale price $1,399.00

Buy here - 26" Step- Thru

Stone Gray - 26" Step-Thru

Sale price $1,399.00

Buy here - 26" Step-Thru

Velotric Breeze 1 Cruiser E-Bike - 750w/48v/13.4ah

Violet Haze - 26" Step-Thru - $1,699.00

 

General Info

Model NameVelotric Breeze 1ColorsViolet Haze, Ocean Mist, Classic Scarlet, Satin White, Slate GrayFrameStep-Through Only

Size Guide

Bike SizeRegular/LargeUser Height RangeRegular: 4'11" - 5'8"
Large: 5'6" - 6'4"

Electronics

Motor Hub750W, 65Nm TorqueBatteryRemovable, 48V, 13.4Ah (627Wh), IPX7 & UL 2271 CertifiedCell18650 cell, UL 2580 CertifiedCharger48V, 3.0A Fast ChargerDisplay3.5" Full color, High brightness, BluetoothSensorSwap™Torque/CadenceUSB PortUSB Type-C phone chargeThrottle AssistTrigger-control, removablePedal Assist Modes3 Modes x 5 PAS LevelsRear LightBrake highlight, turn signalFront Light500 LM high-output integrated LED, adjustable angleWater ResistantIPX6 (Whole Bike)App & Apple Find My™APP OTA & Find My

Frameset

FrameTriple-Butted Aluminum AlloyForkAluminum Alloy

Speed & Range

*A 187-lb rider using PAS 1 in Eco mode on flat roads.

Max Speed (Default)20 MPHMax Speed Adjustable Range12~28 MPHClass1/2/3Throttle Range55 MilesPedal Assist Range70 Miles

Brake

BrakeTektro Hydraulic Disc BrakeRotors180mm front and rearBrake LeversAluminum Alloy, with power cutoff

Weight & Load

Bike Weight48 LbsBike Weight (Without Battery)40.8 LbsMax Bike Load330 LbsRear Rack Load Capacity66 Lbs

Cockpit

HandlebarAluminum Alloy, Ф31.8mm, 660mm(R)/680mm(L)GripsDurable ergonomic grips, lockableStemAdjustable, Aluminum AlloySaddleVelotric Comfortable & Ergonimic SeatSeatpostAluminum Alloy, φ30.9mm, 350mmClampAluminum Alloy, quick release

Wheel

RimsDouble-wall Aluminum AlloyFront HubNOVATEC Aluminum Alloy, 15x110mm thru-axleTireKENDA 27.5x2.2" Ebike puncture-resistant tires

Supports

Fenders (Optional)Front and rear full coverageRear Rack (Optional)Aluminum Alloy, MIK HDPedalsPlasticKickstandAluminum Alloy, included, rear mount

Certification

UL CertificationUL 2849 & UL 2271ISO StandardISO 4210

Drivetrain

Chainrings46T, narrow wide chainringCranksetAluminum Alloy, 170mmCassette8-speedChainKMC 8-speedRear DerailleurSHIMANO 8-speedShift LeverSHIMANO 8-speed 

Buy Here 26" Step-Thru $1,699.00

Lemans Blue - 26" Step-Thru

Sale price $1,699.00

Buy here - 26" Step-Thru

Violet Haze - 26" Step-Thru

Sale price $1,699.00

Buy here - 26" Step- Thru

Velotric Nomad 2 E-Bike - 750w / 48 / 14.7ah

Olive - 26" Step-Thru - $1,899.00

 

General Info

Model Name Velotric Nomad 2 Colors ST: Cranberry, Slate, Olive, Midnight Blue
HS: Sage, Midnight Blue Frame Triple-Butted Aluminum Alloy

Size Guide

Bike Size Regular / Large User Height Range ST (With Suspension Seatpost):
Regular: 5'2'' ~ 5'11''    Large: 5'10'' ~ 6'5''

ST:
Regular: 4'11'' ~ 5'10''    Large: 5'7'' ~ 6'5''

HS:
Regular: 5'2'' ~ 5'11''    Large: 5'10'' ~ 6'5''

Electronics

Motor 48V, 750W, 1300W Peak, 90Nm Battery Removable, 48V, 14.7Ah (705.6Wh), IPX7, UL 2271 Certified Cell 21700 cell, UL 2580 Certified Charger 48V, 3A Fast Charger Sensor Torque & Cadence Sensor Display 3.5" Full color, high brightness, Bluetooth, adjustable angle USB Port USB Type-C phone charge Throttle Trigger-control, removable Pedal Assist 3 Riding Modes x 5 PAS Levels Walk Mode 2.9 MPH Front Light Light sensing 130 Lux / 500 LM high-output integrated LED, adjustable angle Rear Light Braking indicator, turn signal, steady/flash modes, integrated with rear rack Water Resistant IPX6

Frameset

Frame Triple-Butted Aluminum Alloy Fork RST Hydraulic suspension, 100mm travel with lock-out, nutted Rear Shock N/A

Speed & Range

*A 187-lb rider using PAS 1 in Eco mode on flat roads.

Max Speed (Default) 20 MPH Max Speed Adjustable Range 12~28 MPHClass1 / 2 / 3 Throttle Range 45 Miles Pedal Assist Range 65 Miles

Drivetrain

Chainrings 48T Crankset Aluminum Alloy, 165mm Freewheel 8-speed, 11–40T Rear Derailleur SHIMANO 8-speed Shift Lever SHIMANO 8-speed Chain 8-speed

Brake

Brake Tektro Hydraulic Disc Brake Rotors 203mm front / 180mm rear Brake Levers Aluminum Alloy, with power cutoff

Wheel

Rims Aluminum Alloy Front Hub Aluminum Alloy, nutted Tire KENDA 26x4.0" E-Bike puncture-resistant tires

Cockpit

Handlebar Aluminum Alloy, Φ31.8mm, 680mm (R) / 700mm (L) Grips Durable ergonomic grips, lockable Stem Adjustable, Aluminum Alloy, Φ31.8mm, 60mm (R) / 90mm (L) Saddle VELOTRIC comfort ergonomic seat Seatpost Aluminum Alloy, φ30.9mm, Suspension Clamp Aluminum Alloy, quick release

Supports

Fenders Front and rear full coverage Rear Rack MIK HD compatible alloy Pedals Plastic Kickstand Aluminum Alloy, included, rear mount

Weight & Load

Bike Weight 75 lbs Rear Rack Load Capacity 66 lbs Max Bike Load Capacity 505 lbs

Certification

UL Certification UL 2849ISO Standard ISO 4210 

Buy Here 26" Step-Thru $1,899.00

Midnight Blue - 26" Step-Thru

Sale price $1,899.00

Buy here - 26" Step-Thru

Cranberry - 26" Step-Thru

Sale price $1,899.00

Buy here - 26" Step- Thru

Midnight Blue - 26" Step- Over

Sale price $1,899.00

Buy here - 26" Step- Over

Sage - 26" Step-Over

Sale price $1,899.00

Buy here - 26" Step- Over

Velotric Summit 1 E-Bike - 750w / 48 / 705.6wh

Royal Blue - 26" Step-Over - $1,599.00

 

Model Name Velotric Summit 1 Colors Royal Blue, Sunrise Orange, Space Black Frame Triple-Butted Aluminum Alloy

Size Guide

Bike Size Regular / Large User Height Range Regular: 5'1'' ~ 5'10''
Large: 5'8'' ~ 6'6''

Electronics

Motor Hub 48V, 750W (1300W Peak), 90Nm Battery 48V, 705.6Wh, IPX7, UL 2271 Certified Cell Samsung/LG 21700 cell, UL 2580 Certified Charger 48V, 3A Fast Charger Display 2.8" Full color, High brightness, Bluetooth, adjustable angle Sensor Swap™️ Torque Sensor USB Port USB Type-A phone charge Throttle Assist Trigger-control, removable Pedal Assist Modes 3 Riding Modes x 5 PAS Levels Rear Light Braking Indicator, steady/flash Front Light Light sensing 130Lux high-output integrated LED, adjustable angle Water Resistant IPX6 App & Apple Find My™ Apple Find My™

Frameset

Frame Triple-Butted Aluminum Alloy Fork Hydraulic suspension 120mm travel with Lock-out, 15x110mm thru-axle

Speed & Range

*A 187-lb rider using PAS 1 in Eco mode on flat roads.

Max Speed (Default) 20 MPH Max Speed Adjustable Range12~28 MPH Class 1/2/3 Throttle Range 60 Miles Pedal Assist Range 70 Miles

Brake

Brake SHIMANO Hydraulic Disc Brake Rotors180mm front and rear Brake Levers Aluminum Alloy, with power cutoff

Weight & Load

Bike Weight 62 lbs Max Bike Load 440 lbs

Cockpit

Handlebar Aluminum Alloy, Φ31.8mm, 760mm (R) / 780mm (L) Grips Velotric sports grips, lockable Stem Aluminum Alloy, Φ31.8mm, 35mm (R) / 50mm (L) Saddle VELOTRIC ergonomic seat Seatpost Aluminum Alloy, φ30.9mm, 350mm Clamp Aluminum Alloy, quick release

Wheel

Rims Double-wall Aluminum Alloy Front Hub NOVATEC Aluminum Alloy, 15x110mm thru-axle Tire Kenda 27.5x2.6" MTB puncture resistant tires

Supports

Fenders Optional Rear Rack Optional Pedals Aluminum Alloy Kickstand Aluminum Alloy, included, rear mount

Certification

UL Certification UL 2849 ISO Standard ISO 4210

Drivetrain

Chainrings BCD 104, 44T, narrow wide chainring Crankset Aluminum Alloy, 170mm Freewheel 8-speed, 11–40T Chain KMC 8-speed Rear Derailleur SHIMANO 8-speed Shift Lever SHIMANO 8-speed 

Buy Here 26" Step-Over $1,599.00

Sunrise Orange - 26" Step- Over

Sale price $1,599.00

Buy here - 26" Step- Over

Space Black - 26" Step-Over

Sale price $1,599.00

Buy here - 26" Step- Over

Velotric T1 ST Plus E-Bike - 350w / 36v / 352.8wh

Lava - 26" Step-Over - $1,299.00

Model Name Velotric T1 ST Plus Colors Lava, Sand Frame 6061 Triple-Butted Aluminum Alloy, integrated cable routing, internal battery, flat mount disc, rack and fenders compatible

Size Guide

Bike Size Regular / Large User Height Range Regular: 4'11'' ~ 5'9''
Large: 5'6'' ~ 6'4''

Electronics

Motor Hub 350W (Peak 600W), 40Nm Battery 36V, 352.8Wh, IPX7, UL 2271 Certified Cell Samsung/LG 21700 cell, UL 2580 Certified Charger 36V, 2A Display 1.8" Full color, high brightness, Bluetooth, adjustable angle Sensor Swap ™️Torque Sensor USB Port USB Type-A phone charge Pedal Assist Modes 3 Riding Modes x 5 PAS Levels Rear Light LED light Front Light High output integrated LED, 60 Lux, adjustable angle Water Resistant IPX6 App & Apple Find My ™Apple Find My™

Frameset

Frame 6061 Triple-Butted Aluminum Alloy frame, integrated cable routing, internal battery, flat mount disc, rack and fenders compatible Fork 6061 Aluminum Alloy, internal brake routing, 12x100mm thru-axle, 1-1/8” to 1-1/4” tapered steerer, fenders compatible

Speed & Range

*A 187-lb rider using PAS 1 in Eco mode on flat roads.

Max Speed (Default) 20 MPH Max Speed Adjustable Range12~28 MPH Class1 / 3 Pedal Assist Range 70 Miles

Brake

Brake TEKTRO Hydraulic Disc Brake Rotors160mm front and rear Brake Levers Aluminum Alloy

Weight & Load

Bike Weight 39 lbs Max Bike Load 330 lbs

Cockpit

Handlebar Aluminum Alloy, Φ31.8mm, 660mm Grips VELOTRIC ergonomic comfort grips Stem Adjustable, Aluminum Alloy, Φ31.8mm, 60mm Saddle Velotric urban comfort ergonomic seat Seatpost Aluminum Alloy, φ30.9mm, 350mm Clamp Aluminum Alloy

Wheel

Rims Double-wall Aluminum Alloy Front Hub NOVATEC Aluminum Alloy, 12x100mm thru-axle Tire KENDA 700×40c E-Bike puncture resistant tires

Supports

Pedals Plastic Kickstand Aluminum Alloy, included, rear mount

Certification

UL Certification UL 2849 ISO Standard ISO 4210

Drivetrain

Chainrings 46T Crankset Aluminum Alloy, 170mm Freewheel 8-speed, 11–32T Chain KMC 8-speed Rear Derailleur SHIMANO 8-speed Shift Lever SHIMANO 8-speed 

Buy Here 26" Step-Over $1,299.00

Velotric Fold 1 E-Bike - 750w / 48v / 608wh

Electric Blue - 20" Step-Thru - $1,199.00

 

General Info

Model Name Velotric Fold 1 Colors Electric Blue, Frame Aluminum Alloy

Size Guide

Bike Size One Size User Height Range 4'9'' ~ 6'5'' Folded Size 37.8" L x 19.7" W x 33.5" H

Electronics

Motor 48V, 750W (1050W Peak), 70Nm Battery 48V, 608Wh, IPX7, UL 2271 Certified Cell18650 cell, UL 2580 Certified Charger 48V, 2A Fast Charger Sensor Cadence Sensor Display 1.8" LCD, high brightness USB Port USB Type-A phone charge Throttle Thumb-control, removable Pedal Assist 5 PAS Levels Walk Mode2.9 MPH Front Light 60 Lux high-output integrated LED, adjustable angle Rear Light Braking indicator, integrated with rear rack Water Resistant IPX6

Frameset

Frame Aluminum Alloy Fork Coil suspension, 60mm travel with lock-out

Speed & Range

*A 187-lb rider using PAS 1 on flat roads.

Max Speed (Default) 20 MPH Max Speed Adjustable Range 12~28 MPH Class 1 / 2 / 3 Throttle Range 45 Miles Pedal Assist Range 55 Miles

Drivetrain

Chainrings 52T Crankset Aluminum Alloy, 170mm Freewheel 7-speed, 11–28T Rear Derailleur SHIMANO 7-speed Shift Lever SHIMANO 7-speed Chain7-speed

Brake

Brake Hydraulic Disc BrakeRotors180mm front and rear Brake Levers Aluminum Alloy, with power cutoff

Wheel

Rims Double-wall Aluminum Alloy Front Hub Aluminum Alloy, nutted Tire 20x3.0" E-Bike puncture-resistant tires

Cockpit

Handlebar Aluminum Alloy, Φ25.4mm, 660mm Grips Durable ergonomic grips, lockable Saddle VELOTRIC urban comfort ergonomic seat Seatpost Aluminum Alloy, φ30.9mm, 350mm Clamp Aluminum Alloy, quick release

Supports

Fenders Steel, front and rear full coverage Rear Rack Aluminum Alloy, integrated with frame Pedals Plastic, foldable Kickstand Aluminum Alloy, included, rear mount

Weight & Load

Bike Weight *63 lbs Rear Rack Load Capacity 120 lbs Max Bike Load Capacity 440 lbs

Certification

UL Certification UL 2849 ISO Standard ISO 4210 

Buy Here 20" Step-Over $1,199.00

Adventur-E-Bike Rentals - Sales - Repairs

Ride. Explore. Embrace

 

Our Story

We are Velotric, led by hardware co-founder of Lime, Adam Zhang.  Our team members are the brilliant minds from iconic brands such as Lime, Giant, Specialized and Decathlon.

We believe ebikes should be elegant, stylish, high performance, reliable, safe, and affordable. We have a vision of a simpler and more expressive ebike experience for riders who want to feel the exhilaration of the open road without any stress or anxiety. 

Our team has worked tirelessly on our design, and listened to every piece of user feedback to bring you our flagship model, the Velotric Discover 1 –  ebike with great style, comfort, and engineering reliability. Velotric is the first ebike that is simple to use, comfortable to ride, excellent in performance, reliable in quality, and superior in style and fashion.

Shipping Policy

 

Shipping policy

Applies to velotricbike.com online store purchases only.
If you purchased your bike from a dealer or bike shop, please contact your original seller directly for their shipping policy.

Shipping Addresses

We ship across the Continental United States (CONUS). We currently do not ship to Hawaii, Puerto Rico, or Alaska. For customers who wish to arrange international shipping through a third-party freight forwarder, please note that Velotric does not endorse or recommend any specific shipping provider, and third-party shipping documentation is not supported by our team.

Shipping Time

Once your order is confirmed, it enters our fulfillment process immediately and may not be eligible for cancellation. If you wish to cancel, please contact us at help@velotricbike.com as soon as possible.

A tracking confirmation email will be sent for shipment status checking, with delivery typically taking 3–5 business days. Orders containing multiple items may be shipped in separate packages and delivered at different times. Please check your tracking information for individual shipment updates.

If you do not receive your order within 14 business days, please contact us at help@velotricbike.com. Please note that tracking information expires after 3 months. Claims submitted beyond this period may not be processable and could affect your eligibility for a return or refund.

Shipping Methods

Velotric offers standard shipping only, with or without signature required. Expedited and air shipping are not available. We do not ship to P.O. boxes.

Shipping carriers follow the default logistics arrangement and may not be changed upon request.

Shipping Costs

Free shipping is available on all bikes across the Continental United States (CONUS). For accessories and other items, orders over $99 ship free. Orders $99 and under incur a flat $10 shipping fee, which is non-refundable once the item has shipped.

Signature Required Shipping

Due to the high value of ebikes, we offer a Signature Required shipping option at an additional $10 per bike. The shipping carrier is instructed to obtain a signature before delivery and should not leave packages unattended. Shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.

The signature service does not cover non-bike items.

No Responsibility for Loss, Theft, or Damage

In the rare event your order is lost, damaged, or stolen in transit, please contact us at help@velotricbike.com as soon as possible and we will assist you. Please note that Velotric is not responsible for items lost, stolen, or damaged due to carrier actions or inactions.

Please note that damage to the outer packaging does not necessarily indicate damage to the item inside. Due to the uncertainty of delivery and unforeseen circumstances, we cannot guarantee the integrity of the outer packaging. We advise you to claim with the carrier as soon as you find any damage to the outer package. If the item itself is damaged, please contact our Customer Service team at help@velotricbike.com for assistance.

Restocking Fees

Returned items incur a restocking fee to help cover the carrier, warehouse labor, and handling costs involved in processing and inspecting each return. The following rates apply to returns processed under our Return Policy:

  • New and unused ebike returns within 14 days: $200 per bike
  • Used ebike returns within 14 days: 22% of the bike item price
  • Accessory returns within 14 days: $20 per item
  • Refused deliveries: $200 per bike flat fee

If you have any questions about your shipment, please do not hesitate to contact our Customer Service team at help@velotricbike.com.

For full return eligibility conditions, please refer to our Return & Refund Policy at velotricbike.com.

This policy applies to orders placed on velotricbike.com only. For questions, contact us at help@velotricbike.com.

Last updated: June 4, 2026

Refund and Return Policy

 

Return & Refund Policy

Last Update at: June 4, 2026   |   Applies to orders placed on velotricbike.com

Order Modification & Cancellation

To cancel or modify a placed order, please always contact us at help@velotricbike.com to further confirm if the change can still be made. We are unable to cancel or modify the order if it is already fulfilled or in the shipping process. Please allow delivery and then contact us for a return label within 14 days of delivery. Once your return request is approved, we will provide a return label and detailed return instructions.

After we have received your return package and warehouse inspection is complete, the applicable restocking fee will be deducted from your final refund based on the condition of the product. Please refer to the restocking fee details in the Return Policy section below.

Please do not refuse or redirect delivery. Refused shipments that arrive back at the warehouse without a registered return may not be eligible for a refund, and will be charged a flat fee of $200 per bike to partially cover handling costs. Always contact us first to initiate a proper return.

Return Policy

Applies to velotricbike.com online store purchases only.
If you purchased your bike from a dealer or bike shop, please contact your original seller directly for their return policy.

Bike Return Request

We want you to ride it, love it, and make it yours.
Take up to 14 days to try your Velotric Ebike — no mileage restrictions, just ride. If it’s not the right fit, we’ll arrange the return. Please note that restocking fees may apply.

Restocking Fee Details
Unused bike: $200 each bike   |   Used bike: 22% of bike item price   |   Accessories: $20 each accessory

To initiate a return, email us at help@velotricbike.com with [RETURN REQUEST] and your order number in the title. Please note that the 14-day window is based on the date you receive your bike. As long as your return request reaches us within this period, you are covered.

Our Customer Service team will review your request and, upon approval, provide a prepaid shipping label. Please do not ship anything until you have received confirmation and a prepaid return label from our Customer Service team. Please return items in their original packaging. Unauthorized returns may be refused upon arrival and will not be eligible for a refund. If you run into any issues, our Customer Service team is here to help at help@velotricbike.com.

For unused bikes, a $200 restocking fee will be deducted from the final refund. For used bikes, 22% of the bike item price will be deducted. The ebike must be free of any dirt, dust, or fragrance and must be returned in the same packaging and condition as received, including all original box contents: charger, pedals, bell, front and rear reflectors, headlight, toolkit, user manual, and quick start guide. It is best to return with the original package, but other boxes are also acceptable. Warranty issues must be resolved prior to processing a return.

Damage to the outer packaging is not equal to item issues. Due to the uncertainty of delivery and unforeseen circumstances, we cannot guarantee the integrity of the outer packaging. We advise you to claim with the carrier as soon as you find any damage to the outer package.

Accessory and Replacement Parts Return Request

Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within 14 days of receipt. Returned accessories and/or replacement parts must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for a $20 restocking fee for returned accessories and replacement parts.

Non-returnable / Non-refundable Items

  • Batteries — non-returnable due to shipping regulations
  • Used products and gifted orders — non-returnable, except for warranty-covered defects with prior company approval
  • Products from unauthorized resellers or individuals
  • Damaged items caused by human factors
  • Gift cards
  • Insurance
  • Non-physical products
  • “Built and Delivered” fees are nonrefundable

Refund Policy

To submit a refund request, please contact us at help@velotricbike.com within 14 days of delivery. Requests submitted after this period will not be accepted.

Once your authorized return is received and inspected by our warehouse, your refund will be processed within 7 business days. The final amount will reflect deductions for any applicable restocking fees, delivery signature fees, return shipping fees, and insurance costs. Your refund will be based on the actual amount you paid at checkout and will be returned to your original payment method.

If your original payment method is an expired credit card, you may still claim the refund through your credit card company. Please note that banks or credit card companies may take up to 30 days to process and post the refund to your account. If your purchase was financed through Affirm, refund timelines and amounts are subject to Affirm’s terms.

If a chargeback is filed while you are still in possession of the product, we will hold until the chargeback case has a solution.

All sales of virtual products are final and non-refundable.

For pre-orders and backorders, your credit/debit card will be charged immediately at the time of order regardless of the expected ship date. Cancellations and refunds for pre-orders follow our standard Order Cancellation and Refund Policy.

Price Match Policy

Price match applies to eBike products only — the exact same model and color. The following conditions apply:

  • Does not apply to accessories, spare parts, bundle offers, or virtual products.
  • Flash sales and Black Friday sales are excluded.
  • Bundle promotional offers are excluded.
  • Discount codes cannot be combined; only one code may be used per purchase.
  • One price match may be granted per eligible purchase.
  • Requests must be submitted within 14 days of delivery.

We encourage you to carefully select the discount code that best suits your order to ensure you get the most savings and avoid the need for a price match later on. In case there is a need, please reach out to our customer service team at help@velotricbike.com.

Third-Party Product Return & Refund Policy

For third-party brand products purchased through velotricbike.com, their dedicated customer service team will primarily handle any service-related matters. Please reach out to them directly for warranty, repair, or replacement. To be eligible for a return, the item must be unopened and unused, returned in the same condition as received. Please have your order number and a photo of the item ready when contacting the third-party brands:

  • Hollywood - info@hollywoodracks.com
  • Lumos - support@lumoshelmet.co
  • HOTO - service@hototools.com
  • ROCKBROS - service@rockbrosbike.us
  • BiKase - info@bikase.com
  • Soundcore - service@soundcore.com

If you are unsure who to contact or need assistance coordinating a return, please reach out to us at help@velotricbike.com and our team will help.

Disclaimer

Final determination of product condition upon return is at the sole discretion of Velotric. Failure to follow our return procedure may result in a refund dispute. This Return and Refund Policy is governed by Velotric’s Terms of Service. In the event of any conflict, the Terms of Service shall prevail.

We genuinely appreciate your business and aim to make your shopping experience enjoyable from start to finish. If you have any questions or need assistance, please do not hesitate to contact our Customer Service team at help@velotricbike.com

 Copyright © 2023 Adventur-E-Bike Rental LLC - All Rights Reserved.

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